Language Access Manager

  • DC Office
  • Full Time
  • Staff
  • Anywhere

Ayuda is looking to fill the role of one of the two Language Access Managers who help to oversee the general business operations of our Language Access Program. A Language Access Manager is required to exercise good judgment with regard to engaging vendors and independent contractors to help realize the mission of the Language Access Program: to ensure equal access to legal and victim services through the provision of in-person interpretation, telephonic interpretation, and document translation.  The Managers report to the Language Access Director, who is a member of Ayuda’s senior management team. The ideal candidate for this role will have supervisory and management experience.

 

ORGANIZATIONAL PROFILE

Ayuda is a 501 (c)(3) nonprofit organization dedicated to providing direct legal, social and language access services; education; and outreach to low-income immigrants in the Washington, DC metropolitan area. Since 1973, Ayuda has provided critical services on a wide range of issues, in the process acquiring nationally recognized expertise in a number of fields including immigration law, language access, domestic violence and human trafficking. Ayuda has office locations in Washington, DC and Falls Church, VA.

 

WHY YOU WANT THIS JOB?

Because, just like everyone at Ayuda, you believe:

  • In seeing communities where all immigrants overcome obstacles to succeed and thrive in the United States.
  • In the overall success of our organization and all our programs.
  • That families should be healthy and safe from harm.
  • That all people should have access to professional, honest, and ethical services, regardless of ability to pay or status in this country.
  • That diversity and equality make this country better.

 

WHAT WILL THIS JOB ENTAIL?

  • Serve as manager to two of the four Language Access Coordinators, assigning them work, overseeing and reviewing their progress and providing performance review (including making decisions regarding discipline, if necessary).
  • Manage logistics for interpreter trainings, including, but not limited to, contracting with trainers and other consultants, obtaining space and materials for training, and maintaining communication with program participants.
  • Recruit and select interpreters for Ayuda’s interpreter banks through screening and assessment of individual applicants, taking into account program needs.
  • Facilitate the timely payment of independent contractors by reviewing the invoices initially approved by the Language Access Coordinators on a regular basis and authorizing payment by the Finance Director.
  • Design, coordinate, and deliver trainings for legal and social services providers on best practices regarding interpretation, language access, and using Ayuda’s interpreter banks.
  • In conjunction with other Language Access Program staff, handle any possible complaints from providers or interpreters.
  • Oversee the completion of grant reports by managing the collection and reporting of data, by drafting answers to qualitative questions asked by funders, and by adapting programs and policies in response to changes in reporting requirements.
  • Periodically update the Language Access Program’s policies and procedures, in consultation with the Language Access Director and the other Language Access Manager.
  • Remain informed of developments in the broader field of interpretation and language access by attending conferences and trainings to ensure that the Language Access Program is serving its clients most effectively.
  • Manage accounts with third-party vendors, with a focus on smooth delivery of service, careful tracking of billing/payment, and integration with the Finance team.
  • Provide support to the Language Access Director with grant writing, creating budgets, and general program management.
  • Assist the Language Access Director with identifying funding and expansion opportunities.
  • Other duties, as assigned by the Language Access Director.

 

HOW DO YOU KNOW IF YOU CAN DO THIS JOB?

We’re seeking candidates who are hard-working, detail and results oriented, decisive, confident, independent, and have strong time-management and problem-solving skills. You should have:

  • At least three years of experience supervising full-time staff and managing projects.
  • Commitment to improving access to services for immigrant, limited-English proficient, and Deaf communities.
  • Strong written and verbal communication skills, including the ability to communicate effectively with a wide range of people, provide excellent customer service, and represent Ayuda well in the community.
  • Excellent organizational skills, with the ability to prioritize, think strategically, and manage multiple tasks and deadlines at once in a fast-paced environment.
  • Experience with Microsoft Office (Word, Excel, PowerPoint, and Outlook).
  • Prior experience in public speaking or in developing and delivering trainings.
  • A good sense of humor and the ability to take things in stride.
  • Delegation skills.
  • The ability to plan backwards and to address anticipated obstacles.
  • A critical eye for time-saving measures and efficiency.

The following skills and qualities are preferred, although not required:

  • At least five years of experience working in an office environment.
  • Knowledge in the area of language access and/or interpretation.
  • Experience using:
    • Salesfrce/CRM database
    • DcuSign
    • DemandTols
    • SharePint
    • WrdPress
  • Experience with finances and accounts payable.
  • Bilingual, bi-cultural background.
  • Experience working with interpreters.

 

SALARY AND BENEFITS:

Salary of mid to high $50k range, plus a benefits package that includes medical and dental insurance, as well as an employer-provided retirement match. All federal holidays and closures observed and paid leave for the week of Christmas through New Year’s Day. This position is exempt for overtime purposes

 

TO APPLY:

Please apply with a resume and a cover letter.  Writing samples may be requested.

Applications will be considered on a rolling basis until the position is filled. Apply early for full consideration. No phone calls, please.

Ayuda is an equal opportunity employer. We value a diverse workforce and inclusive culture. It is Ayuda’s policy to be fair and impartial in all relations with employees and applicants for employment and to make all employment-related decisions without regard to race, religion, color, national origin, age, sex, marital status, gender identity or expression, disability, sexual orientation, or any other categories protected by federal, state, or local law. We encourage applications from members of underrepresented communities.

Ayuda’s dedication to social justice means that all positions will be committed to working with people from diverse cultural, linguistic, economic, educational, and vocational backgrounds.

To apply for this job please visit www.jsco.re.